FAQs

Shipping

All products are made to order. Please allow 1-3 business days to create your products. You will receive your shipping information once the products have been created and shipped.

Eg: if you place your order on a Saturday, we will begin processing your orders from the coming Monday.

Returns

All items are eligle for return, refund or gift card if they are within 30 days from your purchase date.

Items that are faulty or damaged are eligble for a refund or a replacement to be sent. Please email us at rockysaccessories@outlook.com.au.

If you change you mind about your order we can issue you with a gift card. To have this organised please contact us at rockysaccessories@outlook.com.au.